Privacy Policy

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Introduction and Who We Are

Welcome to Hangry Joe's ("we," "our," "us," or "the Company"). We are a food service business operating in the United States, committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with our brand.

At Hangry Joe's, we understand that your privacy matters. We are dedicated to being transparent about the data we collect, why we collect it, and how we use it. This Privacy Policy is designed to help you understand your rights and our responsibilities under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state privacy regulations.

This Privacy Policy applies to all personal information collected through:

• Our website located at hangryjoesfood.rest
• Online ordering platforms and mobile interfaces associated with our brand
• In-store interactions, loyalty programs, and promotional activities
• Email communications, phone calls, and customer support interactions
• Third-party platforms where we maintain a business presence

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the details below:

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For California residents exercising rights under the CCPA/CPRA, we will respond within the timeframes required by applicable law.

3. Information We Collect

We collect various types of personal information depending on how you interact with us. The categories of information we may collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (where required for age verification or promotional purposes)
• Username and password credentials for account access
• Profile photo or avatar (if voluntarily provided)

3.2 Order and Transaction Information

When you place an order through our website or in-store, we collect:

• Order history and preferences
• Billing information (processed securely through our payment processors)
• Payment method details (we do not store full credit/debit card numbers)
• Delivery instructions and special dietary requests
• Transaction records and receipts

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation patterns
• Referring website or URL
• Search queries entered on our website
• Clickstream data and interaction logs
• Error logs and performance data

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. Please refer to Section 9 of this policy for detailed information about our use of cookies and your choices regarding tracking technologies.

3.5 Communications Data

When you contact our customer support team or communicate with us in any manner, we may collect:

• Content of emails, chat messages, or phone call records
• Customer support tickets and feedback submissions
• Survey responses and reviews
• Social media comments or messages directed to our accounts

3.6 Loyalty Program and Marketing Data

If you participate in our loyalty program or marketing campaigns, we may collect:

• Loyalty program membership information
• Points balance and redemption history
• Marketing preferences and opt-in/opt-out records
• Promotional code usage and referral information

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party food delivery platforms where our menu is listed
• Social media platforms if you connect your account or log in via social media
• Analytics providers and advertising partners
• Public databases and commercially available sources for fraud prevention

4. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes. Below are the primary ways in which we use your data:

4.1 Service Provision and Order Fulfillment

The primary use of your personal information is to provide the services you request. This includes:

• Processing and fulfilling your food orders
• Managing your customer account and preferences
• Facilitating delivery or pickup arrangements
• Sending order confirmations, receipts, and status updates
• Providing customer support and resolving disputes
• Processing refunds, returns, or complaints

4.2 Website Improvement and Analytics

We analyze usage data to improve our website performance and user experience:

• Understanding how visitors navigate and use our website
• Identifying technical issues and improving site functionality
• Conducting A/B testing to optimize our website layout and content
• Analyzing ordering patterns to improve our menu and offerings
• Generating aggregated statistical reports about website traffic

4.3 Marketing and Promotional Communications

With your consent or as permitted by applicable law, we may use your information for marketing purposes, including:

• Sending newsletters, promotional offers, and seasonal specials
• Notifying you of new menu items, limited-time offers, or loyalty rewards
• Personalizing your experience based on order history and preferences
• Running targeted advertising campaigns on third-party platforms
• Retargeting campaigns to remind you of items or offers you showed interest in

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, contacting us at [email protected], or updating your preferences in your account settings.

4.4 Legal Compliance and Safety

We may use your information to fulfill our legal obligations and protect our business interests:

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement agencies
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and investigating fraud or security incidents
• Protecting the rights, property, and safety of our business, customers, and the public

4.5 Business Operations

We may also use your data for general business operations, including:

• Conducting internal audits and quality assurance reviews
• Training staff and improving service delivery standards
• Managing vendor relationships and business partnerships
• Conducting market research to inform business decisions

5. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Vendors

We work with carefully selected third-party service providers who perform functions on our behalf. These parties are contractually bound to use your data only as directed by us and in accordance with this Privacy Policy. Service providers include:

• Payment processors who handle credit card and payment transactions securely
• Delivery platform partners who facilitate food delivery to your address
• Cloud hosting providers who store our website data and customer records
• Email marketing platforms who help us send communications to customers
• Analytics providers such as Google Analytics who help us understand website usage
• Customer support software providers who manage our help desk and chat functions
• Advertising networks that help us display relevant promotions online

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Hangry Joe's
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or reorganization of our business, your personal information may be transferred to the successor entity. We will notify you via email and/or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This type of data sharing does not constitute sharing of personal information.

5.5 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so. You have the right to withdraw such consent at any time.

6. Data Security

Protecting your personal information is a priority at Hangry Joe's. We implement a comprehensive set of technical and organizational security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: We do not store full payment card numbers on our servers. All payment transactions are processed through PCI-DSS compliant payment processors.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.
• Firewalls and Intrusion Detection: We deploy network firewalls and intrusion detection systems to monitor and protect our infrastructure.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.

6.2 Organizational Security Measures

• Staff training on data privacy and security best practices
• Data protection agreements with all third-party service providers
• Incident response procedures for managing potential data breaches
• Regular review and updating of security policies and procedures

6.3 Breach Notification

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant regulatory authorities as required under applicable law, including the FTC Act and applicable state breach notification laws. We will provide notification without undue delay and, where feasible, within the timeframes mandated by law.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

California residents have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary consideration.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge different prices, provide a different level of service, or suggest that you will receive a different level of service for exercising your rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.

7.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we respect the following rights for all users:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information about you.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Right to Account Deletion: You may request the deletion of your customer account and associated data, subject to our legal retention obligations.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: Submit a request through the contact form at hangryjoesfood.rest

We may need to verify your identity before processing your request to protect your privacy and security. We will respond to your request within 45 days of receipt. If we need additional time, we will notify you of the extension within the initial 45-day period.

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide written authorization signed by you, and we may require direct verification of your identity.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The specific retention periods depend on the type of information and the purpose for which it was collected.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and destruction procedures.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and past interactions.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, such as maintaining your shopping cart and login session. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymized information (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience (e.g., saved delivery address, language preferences).
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you based on your interests and browsing behavior across websites.

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and be notified when cookies are set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about the specific cookies we use, including the names of cookies, their purpose, and expiration dates, please refer to our Cookie Policy available on our website.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page or by using the opt-out tools provided by individual advertising platforms.

10. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not target our services to minors.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and promptly delete the information if confirmed.

If you are between the ages of 13 and 17, please obtain parental or guardian consent before using our services or providing any personal information to us.

11. International Data Transfers

Hangry Joe's is a United States-based business, and we process and store personal information primarily within the United States. By using our services, you understand and consent to the transfer, processing, and storage of your information within the United States.

If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. We take appropriate steps to ensure that any international transfers of data are handled securely and in compliance with applicable law.

For users located in California, we ensure that your data is processed in accordance with the CCPA/CPRA requirements regardless of where processing occurs. For users in other states with applicable privacy laws, we honor those rights as required.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. These may include food delivery platforms, social media channels, review websites, or partner promotions. Once you click on a third-party link and leave our website, this Privacy Policy no longer applies.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every website you visit. Our inclusion of links to third-party sites does not imply any endorsement of those sites or their privacy practices.

In particular, if you use a third-party food delivery platform to order from Hangry Joe's, please be aware that such platforms have their own privacy policies that govern how they collect and use your personal information. We are not responsible for the privacy practices of those third-party platforms.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. However, you can use the cookie management tools described in Section 9 to control tracking on our website.

We will continue to monitor developments regarding DNT technology and may update our practices when a recognized industry standard becomes available.

14. California-Specific Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

14.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account credentials)
• Commercial information (purchase history, order details)
• Internet or other electronic network activity (browsing behavior, cookie data)
• Geolocation data (delivery address, approximate location from IP)
• Inferences drawn from other personal information (preferences, purchase predictions)
• Audio and electronic data (customer support call recordings, if applicable)

14.2 Purposes for Collection

We collect the categories above for the business purposes described in Section 4 of this Privacy Policy, including service provision, marketing, fraud prevention, and legal compliance.

14.3 "Shine the Light" Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request and obtain from us, once per calendar year, information about any personal information we have shared with third parties for their own direct marketing purposes. If applicable, this information would include a list of the categories of personal information shared and the names and addresses of the third parties with whom we shared such information. To make such a request, please contact us at [email protected].

15. State-Specific Privacy Rights

In addition to California, several other U.S. states have enacted comprehensive privacy laws. If you reside in a state with applicable privacy legislation (including, but not limited to, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, or other states that enact privacy laws), you may have additional privacy rights similar to those described in Section 7. We are committed to complying with applicable state privacy laws and honoring residents' rights where required. Please contact us at [email protected] to make a privacy request under your state's applicable law.

16. How to File a Complaint

If you are not satisfied with how we have handled your personal information or your privacy rights request, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Contact Us First

We encourage you to contact us first so we can try to resolve your concern directly:

• Email: [email protected]
• Website: hangryjoesfood.rest

16.2 Regulatory Authorities

If you are a California resident and feel that your CCPA/CPRA rights have been violated, you may file a complaint with:

• California Privacy Protection Agency (CPPA)
  Website: cppa.ca.gov
  The CPPA is responsible for enforcing the CPRA and has authority to investigate complaints and impose penalties for violations.
• California Attorney General's Office
  Website: oag.ca.gov/privacy

For general consumer protection complaints regarding deceptive or unfair business practices, you may contact:

• Federal Trade Commission (FTC)
  Website: ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• Your State Attorney General's Office
  Contact information varies by state. Please visit your state government's official website for details.

17. Updates to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage notifying users of the changes
• Send an email notification to registered customers if the changes materially affect their rights or how we use their data

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you do not agree with the updated Privacy Policy, please discontinue use of our services and contact us at [email protected] to request deletion of your account and personal data.

18. Legal Basis for Processing (Summary)

Under applicable U.S. law, our legal bases for processing personal information include:

• Contract performance: Processing necessary to fulfill your orders and deliver the services you request
• Legal obligation: Processing required to comply with applicable laws and regulations
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, security, and improving our services, where these interests are not overridden by your rights
• Consent: Processing based on your explicit consent, such as for marketing communications and non-essential cookies